Soffi Terms of Use

Last updated 24 October 2026.

These terms are an agreement between you and Farooq Abdul Khaliq (sole proprietorship, trading as Soffi), Via Imbrecciata 48, 60024 Filottrano (AN), Italy, VAT number IT03029030420 ("we"). By using Soffi you accept them. Apple's standard Licensed Application End User License Agreement also applies to the app.

1. Who can use Soffi

You must be at least 14, or older where your country's law requires it (see the Privacy Policy). If you are under 18, please use Soffi with the knowledge of a parent or guardian.

2. What Soffi is — and is not

Soffi helps you build small daily self-care habits with a virtual companion. It is not a medical device, therapy or emergency service, and it does not give medical advice. Goals about weight, food, sleep or exercise are general wellbeing suggestions. Talk to a doctor before big changes to diet or exercise. In an emergency call 112 (EU) or your local number.

3. Your account

You can start as a guest; adding an email keeps your companion safe if you change phones. Keep access to your email secure. You can delete your account at any time in the app.

4. Your companion and progress

Your companion never gets sick, sad or dies, and it never loses progress because you took a break. Growth stages, items and Stars have no cash value, cannot be sold or transferred, and exist only inside Soffi.

5. Friends

Friends connect only with your friend code, a link, a QR code or by meeting in person. Notes are preset kind phrases. Do not use Soffi to harass anyone. You can remove a friend at any time, and away mode pauses friend reminders. We may suspend accounts that abuse the friends feature.

6. Soffi Plus and purchases

The core self-care tools are free forever. Soffi Plus is an optional subscription (or a one-time lifetime purchase) sold through Apple. Prices are shown in the app before you buy. Subscriptions renew automatically until you cancel in Settings → Apple ID → Subscriptions, at least 24 hours before renewal. Free trials convert to a paid subscription unless cancelled before they end; we remind you 2 days before. Refunds are handled by Apple under its policies. Cancelling never removes your companion, your progress or your data. "Plus Sospeso" funds free Plus for people who cannot pay; it is not a donation to a charity.

7. Acceptable use

Do not try to break, overload or reverse-engineer the service, access other people's data, cheat the reward system, or use the app against the law.

8. Our content

The app, characters (including Lumie), art, sounds and texts belong to us or our licensors. You may use them only within the app for personal use.

9. Availability and changes

Most features work offline. We work to keep the service available but cannot guarantee it is never interrupted. We may change or improve features; we will tell you in the app before changes that reduce what you paid for.

10. Liability

Nothing in these terms limits your rights as a consumer under the law of your country. To the extent the law allows, we are not liable for indirect losses, and Soffi is provided for personal, non-commercial use.

11. Ending

You can stop using Soffi and delete your account at any time. We may close accounts that seriously break these terms, after notice where possible.

12. Law and disputes

These terms are governed by Italian law, without removing protections you have under the law of your country of residence.

13. Contact

efak621@gmail.com · Farooq Abdul Khaliq, Via Imbrecciata 48, 60024 Filottrano (AN), Italy · VAT IT03029030420